. General Refund Principles
1.1 Eligibility for Refunds
- Refunds are offered when products are returned within the specified return window, subject to conditions outlined herein.
- Products must be unused, unworn, unwashed, undamaged, and returned in their original packaging with all tags, manuals, warranty cards, freebies, and accessories intact.
- Proof of purchase, such as order confirmation or receipt, is required for processing refunds.
1.2 Exclusions from Refunds
Certain items are non-returnable and non-refundable for health, safety, and customization reasons. These include:
- Personal hygiene products (toothbrushes, razors, cosmetics, etc.)
- Intimate apparel (lingerie, swimwear, innerwear)
- Perishable items (food, beverages, flowers, medicines)
- Customized or personalized products
- Gift cards, vouchers, or downloadable digital content
- Items marked as Final Sale or Non-Returnable
2. Return and Refund Timeline
- Customers must raise a refund/return request within 7 to 10 days of delivery, unless otherwise specified for a particular category.
- For defective or damaged products, requests should be raised within 48 hours of delivery.
- SupremCart reserves the right to inspect returned products before approving refunds.
3. Refund Process
3.1 Step 1 – Initiating a Return Request
- Log in to your SupremCart account and visit the “My Orders” section.
- Select the product you wish to return and click on “Request Refund/Return.”
- Provide the reason for return and upload supporting photos/videos (if applicable).
3.2 Step 2 – Pick-Up or Drop-Off
- For eligible products, we will arrange for a courier pick-up from your location.
- In certain cases, you may need to ship the product back to our designated return center at your own cost.
3.3 Step 3 – Inspection and Verification
- Once the product reaches our warehouse, it undergoes quality checks.
- If the product meets our return conditions, the refund is approved.
- If the product fails inspection (used, damaged, or missing parts), the refund may be denied.
3.4 Step 4 – Refund Issuance
- Refunds are processed within 7–14 business days from approval.
- The amount will be credited to the original payment method (card, wallet, UPI, etc.).
- In case of Cash on Delivery (COD), refunds are issued via bank transfer or SupremCart Wallet credit.
4. Exchange Policy
- Instead of a refund, customers may opt for a product exchange where available.
- Exchanges are subject to stock availability.
- If the requested product is unavailable, a refund will be processed.
5. Refund for Cancellations
5.1 Order Cancellation by Customer
- Orders can be canceled before shipment for a full refund.
- If an order has already been shipped, cancellation requests may not be honored. You may need to initiate a return after delivery.
5.2 Order Cancellation by SupremCart
- Orders may be canceled by SupremCart due to stock unavailability, pricing errors, payment issues, or fraud detection.
- In such cases, customers will be notified promptly, and a full refund will be issued.
6. Refund Method and Timelines
- Credit/Debit Card Payments – Refund within 7–10 business days.
- Net Banking/UPI Payments – Refund within 5–7 business days.
- Digital Wallet Payments – Refund within 3–5 business days.
- Cash on Delivery – Refund within 7–14 business days via bank transfer or SupremCart Wallet.
Note: Timelines may vary depending on your bank, payment provider, or external factors.
7. Refund Exceptions and Adjustments
- Partial refunds may be issued if returned items are missing accessories or show signs of use.
- If promotional codes, discounts, or loyalty points were used during purchase, the refund will be adjusted accordingly.
- Shipping fees, handling charges, and gift-wrapping charges are generally non-refundable unless the return is due to our error.
8. Defective, Damaged, or Wrong Product Delivered
- If you receive a defective, damaged, or incorrect item, SupremCart will provide a free replacement or full refund.
- Customers must notify us within 48 hours of delivery with photo or video proof.
- Failure to report issues within this timeframe may make you ineligible for refunds.
9. Refunds for International Orders
- For international orders, refunds are limited to product cost; shipping, customs, and duties are non-refundable.
- Customers must comply with local import/export regulations when returning products.
10. Fraud Prevention and Abuse
- SupremCart reserves the right to decline refund requests if fraudulent activity is suspected.
- Abuse of return policies, such as repeated returns without valid reasons, may result in account suspension.
- Refunds will not be granted if products are intentionally damaged, swapped, or misused.